Terms and Conditions

Copyright

The artist retains full copyright on all artwork that is produced, including mock-ups and prints. This means I can create prints and calendars etc. using the image of the artwork created. When a portrait is commissioned, I reserve the right to display it on my website and on my social media pages. Clients who do not wish their commissioned portrait to be shown online must notify me before work commences. The client does not have the right to sell copies of the work in any way without permission from the artist.

Reference Photo For Pet Portraits

The photographs provided for reference images must have been taken by the client, or permission for their use obtained by client from the person who took them. If the project is to be a gift, the client accepts responsibility for sourcing and using images that are of the recipient’s pet. By sending me reference photos you grant me permission to use them in my publicity and advertising media (such as showing a comparison between the reference photo and the final artwork).

Photos are to be sent to the artist for approval before an order is placed.

Reference photos must be clear, up close photos that capture the eyes, expression and details. If I am unable to use the provided photos the client will be notified before any payment has been made.

Timescales

I will give an estimate of the date I aim to start the artwork, and the date you should expect to receive it by, but these are only estimates and not a guarantee. While I will work hard to meet any deadlines you may have, factors outside of my control like issues with the postal service, may mean that is not be possible. I will, though, keep you up to date with any changes to the estimated time of arrival. The artist will send progress photos to the client which include: a pencil sketch on canvas for clients approval, a first layer painting and a finished painting photo before final payment is due.

Payment

Before committing to completing a commission, and starting work on drawing it, the payment of a non-refundable 50% deposit is required. Then, once you are happy with the finished artwork and have paid the complete amount plus postage and packaging, it will be posted to your specified address.

Cancellations

You are under no obligation to pay the full amount until you are happy with the final result. If, for any reason, you want to cancel your commission before the final payment is made, you are free to do so at any time and will not need to pay any outstanding amount. I will, however, retain the deposit (and any amount already paid) to help cover loss of business, and any time spent on the project so far. If you haven’t paid 30 days after notification of completion, and I have not heard otherwise, I will assume you want to cancel the commission. If you decide to cancel before the work has begun a full refund will be issued.

Shipping

All orders are posted securely with a tracking number to the address you provide. If the item is a gift, I can post it directly to the recipient. Just let me know the address you would like me to send it to.

Shipping damage

In the unlikely event that damage occurs during transit please send a photo of the damaged artwork to me immediately. For Pet Portraits, depending on the extent of the damage, the artwork must be returned to me and a new portrait will be drawn at no cost. The new portrait will be added to my client waiting list so might take some time to complete. For all other products including prints and original art, the item must be returned and a refund will be issued.

Data protection

The artist will not sell, distribute or lease your personal information to third parties.

Prints

Whilst every care has been taken to assure accuracy of reproduction of prints according to their originals, the artist cannot guarantee a 100% likeness due to scanning and printer settings, and individual monitor/screen settings.